Returns Policy

Cancellations

You can cancel your order any time prior payment, but after you purchase the product it's impossible to cancel the order. If you have any problems with your order please contact us at hello@studioartesania.com.

Refunds, returns & exchanges of Tutorials, E-books & Prints

All sales of digital products downloadable upon confirmation of purchase are final. Due to the nature of digital products, it is not possible to return the product, therefore, we DO NOT offer refund or exchange after purchase is made. No refunds will be given for any reason. If you are having any issue with the file, or have any questions, please contact us by email and we will do our best to resolve the problem.

Refunds, returns & exchanges of Clay Tools, Jewelry & Home Decor

We will make returns, refunds, and exchanges on individual cases. Because of the 'made to order' nature of our physical products, and in some cases its customization and personalization, unless it arrives damaged or defective, we can't accept returns for this product. But, if you have any problem with our product, just contact us within 7 days of delivery and we'll do our very best to resolve the issue in a timely manner.
The returned item must be in original condition and package. If the item is not returned in its original condition and package, the buyer is responsible for any loss in value. Shipping charges will not be refunded.
The buyer is also responsible for all return shipping charges and all transaction fees incurred. All returns MUST be shipped with either delivery confirmation and insurance or some other form of electronic tracking where available. You can cancel your order any time prior payment, but after you purchase the product it's impossible to cancel the order.

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