Ordering Studio Artesania Physical Products

Studio Artesania offers various types of clay tools, jewelry and home decor designed and/or handmade by Andrijana Anya Katavić. They are all made from high-quality materials. Detailed information you will find in the description of each individual product.

Processing time

All Studio Artesania products, including clay tools, are made to order. Please allow 5-7 days following receipt of payment before the item will ship. Please contact us if you need your order sooner.

Shipping details

All orders are shipped with registered air mail. Please keep in mind that when a package crosses the border in some countries, the tracking number may not be tracked. This is normal. This does not mean that the item is lost. Please wait, it will come.
All our products come with FREE shipping.

Delivery time

The delivery time may be different in various countries. It depends on the postal service of your country, as well as the workload during the holidays. We can't affect the delivery time and are not responsible for it. So, we're not responsible for the work of postal service.
Shipping usually takes 10-15 business days, depending on your location. This dates are guidelines and are not guarantees.
We are not responsible for any delays, losses or damages due to shipping. Please contact your postal service if you encounter an issue such as this.

Transport packaging

The item is carefully packed to avoid damage during transportation. Your order will arrive in a bubble mailer and inside you will find your product wrapped into the padding and safely tucked in a small box. The box is also wrapped in air bubble film, thus they are delivered at the final destination without any damages.
We are not responsible for any damage incurred during transportation. But if that happened, please contact us and we'll find a way out of the situation.

Shipping address

Orders are shipped to your address stated on your account/order. We are not responsible for items not received due to incorrect or undeliverable address. There is no refund for items sent to a wrong address. If an order was delivered to a wrong address a reshipment fee must be paid.

Fees and taxes

Customers are responsible for any fees, taxes and customs dues associated with shipping and purchasing to their countries. Please understand that we are not responsible for any customs fees, duties, taxes, tariffs, etc. that may be incurred at the time of delivery or at the discretion of your country's tax and import regulations. We have no way of calculating how much these fees would be, should they occur. We are in no way responsible for their execution or payment. For any additional information refer to your local customs agency.
We are not responsible for delays due to customs. Please understand that it can take up to 4-6 weeks for a package to arrive after it has been shipped due to delays, customs or time sitting in the post office.
The customs declaration put on the package will not contain any false information for any reason.

Cancellations, returns & exchanges

For more details, see our Returns Policy.

Copyright & Ownership

All products are the property of Studio Artesania by Andrijana Katavić and protected under copyright. For more details, see our Copyright Policy.

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