Customer Service

Purchase of Studio Artesania products comes with full Customer Service. We want you to enjoy creating, so feel free to contact us using the email hello@studioartesania.com or with the contact form on our website.

About Our Products

Studio Artesania provides an online store (shop) where you can buy:
      • Digital products - Please visit our Digital products section which outlines all about purchasing Studio Artesania tutorials, e-books, and prints.
      • Physical products - Please visit our Physical products section which outlines all about purchasing Studio Artesania clay tools, jewelry, and home decor.

Creating an account

Ecwid, the shopping cart software we use, allows the customer to login with the feature called Sign-in by the link. The feature doesn’t oblige store visitors to create accounts in our store. Customers will be able to register in our store at any time via Sign In link in the storefront and they will find all the orders associated with their email address in their customer account.
To register and enter their account in our store customer will simply need to verify their email address by clicking the Sign In link in the email sent by Ecwid. Once customer signs-in by a unique link, their login will be saved in the browser history if they allow saving. Most of the people surf the net using a favorite browser. As they verify their email once at our store, they can shop simply by navigating to our storefront anytime - and being already logged in there.
The Sign-in feature offers the following security advantages:
      • The customer does not have to remember the password. This means that you do not have to keep your password somewhere else in order to have an access to the account.
      • The Sign-in option provides you with a unique link generated every time they try to log in to your account with our store.
      • The customer can always log in to their accounts with our store and to see ALL orders placed under their e-mail addresses. All orders will be associated with their email address entered during checkout processes.
Please make sure your email address is correct! If it’s entered incorrectly, you won’t get your unique Sign-in link.

How to order

You can purchase Studio Artesania products on the "Add to Cart" button. When you’ve added all the products you wish to purchase, go to the Checkout.

Order confirmation

We will email you to confirm the placement of your order and with details concerning product delivery. If you don’t see an email for us within a few minutes, check your spam folder. If you do not receive an email during 24 hours, please contact us with your order number. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

Payments

Payment for our products is handled by PayPal, but you don’t need to create a PayPal account to order. You can use your debit or credit card if you’d like, or you can log into PayPal if you prefer. However, you may be prompted to sign up at PayPal to pay depending on the country where you are located.  

Support

Studio Artesania provides product related support to verified customers via email. We may request you to provide us with your purchase details and website login when needed.
We aim to respond to all queries within 48 business hours. Please be aware of possible time differences.
We are not available at the weekend, or on national holidays.

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